All companies use electronic mail as an excellent means of communicating with clients, suppliers, partners, etc.
But one day, you realize that your email messages are not reaching the addressees. We do an emergency check of the system and see that your computer sent three thousand spam messages. You’re blacklisted!
It’s possible that you may be on some of the many blacklists created against hackers who invade websites, social networks, emails, with a diversity of intentions, generally malicious.
How could it have happened?
And why did it happen to me? It may be because the IP (internet protocol) configuration, a number that identifies a device on a network (a computer, a printer, a router, etc.) had weaknesses that were taken advantage of by someone who invaded it.
It may be because you opened an email containing an IT virus that emerged from your email or because a potential client marked one of your messages as spam. In any case, there are numerous ways in which an IP can become blacklisted.
The most common causes for which a domain appears on a blacklist are related to the website identifier, to the hosting (where all your information is stored), or to the code and design of your website.
A complex problem
Solving the problem is not an easy task. It is a complex work requiring an expert or professional. It is, however, worthwhile to try, using the following steps:
- Find out the address: To find out the IP address designated for your internet connection, you can go to www.whatismyip.com.
- Check the blacklists: To see if your IP is on a blacklist, go to www.multirbl.valli.org/lookup. You type the IP address and make the query. If you are on a blacklist, the text will appear in red.
If the situation becomes complicated
If the problem causes massive dispatching of spam mail, it’s necessary to disinfect the PC or the device you are using to connect to the internet. An in-depth analysis is required, and updating the antivirus or installing a program which allows locating and solving the problem, such as Malwarebytes or Spybot Search & Destroy.
Twenty-four hours following the disinfection, go once again to www.multirbl.valli.org/lookup and do a complete check. Mark each of the lists that appear in red and request removing the IP from the list by filling out a form, through email (if the option exists on the list) or by checking “remove.”
And after this, you were not able to remove your IP from the blacklists; you need to request the internet provider to assign a new IP after having cleaned and strengthened the security of all your devices.
If you need advice or assistance to get off email blacklists, do not hesitate to contact us. At ZEWS S.A., we have dealt with this situation before… The online reputation of your organization cannot be compromised. You can count on us!