The chatbots They are a type of robotic assistant that communicates with users through text messages that have been programmed in advance.
These AI tools can be integrated into your social media and adopt your brand's personality and the type of attention you want to provide to people who are interested in your products or services.
In this way, your Facebook or Instagram page will be more functional and effective for your business, generating a magnificent interaction experience with clients and prospects.
It is estimated that the adoption of chatbots could save the healthcare, banking and retail sectors $11 billion annually by 000.
Additionally, business leaders have stated that chatbots increased their sales by 67% on average. And 57% of companies say that chatbots offer a great return on investment with minimal investment.
Implementing a chatbot is good business for any industry!
Here we tell you why…
Currently, people make inquiries to brands or companies through virtual channels such as Facebook Messenger, and that is where chatbots take on a greater role.
They are systems programmed with predefined responses and seek to ensure that your clients or prospects have a better experience when writing to you and receiving automated attention.
Implementing a chatbot system on your social media allows for simultaneous and immediate attention to different requests, also creating an excellent impression with potential clients who contact you for the first time. This will translate into more clients and new sales!
It is estimated that up to 90% of total queries will be handled by chatbots!
Chatbots provide automatic responses in real time that simulate interaction between humans, making your customers and prospects feel that their queries and requests are always well received.
These Artificial Intelligence tools work 24/7. This means that even if you are busy or sleeping, people interested in your products or services will receive an immediate and attentive response.
This way you can take care of your other responsibilities and have peace of mind that people receive timely attention from your business.
Implementing this automated system from your social networks is quite simple, it does not require many prerequisites; but our recommendation is always that it be integrated by a specialized company like ZEWS. Don't play it!
In principle, a good conversation design is needed. This will enhance the capture of new leads and open doors to possibilities for more sales and business.
In addition to answering how many frequently asked questions receive, a chatbot also offers the possibility of collecting data from customers or prospects in order to continue communicating with them, integrating them into your Digital Marketing strategy or your sales funnel, creating long-term win-win relationships.
This way you won't miss any opportunity to close new business!
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From simple programming applications to e-commerce solutions, we do custom development…
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