Los chatbots They are the ideal tool to make WhatsApp even more functional and effective for your business, guaranteeing that 100% of the people who write to you will receive an immediate and timely response, but without having to dedicate so much time to answering frequently asked questions.
Are you tired of always being asked about your business hours, location, and other similar messages? Do you spend a lot of time each day resolving those frequently asked questions, making it difficult for you to fulfill your other obligations? A chatbot is the solution. And without risking the relationship with the client by “leaving them in the dark.”
Los chatbots can help companies save up to 30% on Customer Service costs by reducing response times, freeing agents from repetitive tasks and answering up to 80% of frequent queries received from the site, social networks or WhatsApp Business.
It is known that the 90% of customers They rate an “immediate” response as important or very important when they have a customer service question. And for 60% of customers “immediate” means in 10 minutes or less.
Implementing a chatbot system in your WhatsApp will allow you, precisely, to immediately respond to different queries, at the same time, and at any time of the day. In fact, chatbots work 24/7, Everyday of the year. That makes them a great customer service tool.
It is because of these virtues of immediacy and availability that, according to an Intercom survey, chatbots increase sales by 67% on average, and 26% of all sales now begin through a chatbot interaction.
In addition to sales, chatbots are very useful for the Marketing or Support department. Chatbots are the future of conversational marketing around the world!
Chatbots have the functionality that they collect data from users that can later be incorporated into the Digital Marketing strategy, the CRM or the sales funnel of your company.
For its part, the design of the conversation can adapt to the personality of the brand, providing a feeling of closeness to the company, which will help you retain current customers and improve the experience of those who write for the first time.
64% of companies believe that chatbots will allow them to provide a more personalized support experience for their customers.
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